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Terms of Service

Terms of service

RETURN POLICY
 
Last updated December 06, 2022
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at customerservice@pilsudski.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Pilsudski Institute of America
Attn: Returns
RMA #
138 Greenpoint Avenue
Brooklyn, NY 11222
United States
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least twenty one (21) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 
EXCEPTIONS
 
The following items cannot be returned:
 
     ●     Damaged items or items with signs of usage.
 
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
 
 
Please Note
 
     ●     Sale items are FINAL SALE and cannot be returned.
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
 
 
212 505 9077
customerservice@pilsudski.org
This return policy was created using Termly's Return and Refund Policy Generator.

 

PARTNERZY
Ministerstwo Kultury
Biblioteka Narodowa
Naczelna Dyrekcja Archiwów Państwowych
Konsulat RP w NY
Fundacja na rzecz Dziedzictwa Narodowego
PSFCU
NYC Department of Cultural Affairs